Articles - Jan 22

iGotcha Media Concludes VIA Rail Self-Serve Kiosk Roll-out In Ontario And Quebec

iGotcha Media, Monteal-based developers of eye-catching, entertaining and informative digital signage solutions, video walls, kiosks and content, has concluded the latest phase roll-out of self-service kiosks at VIA Rail Canada stations across Ontario and Quebec.

A total of 33 self-service kiosks at 23 stations are now fully operational.

Self-service kiosks offer a touch screen interface and facilitate a number of transactions and services, including: purchasing and printing train tickets, weighing baggage to ensure compliance with limitations, easy access to a full schedule of train service and a telephone to provide live access to VIA Rail support.

iGotcha Media custom designed the hardware; integrated kiosks into VIA Rail Canada’s data backbone; oversaw certification and compliance; provided on-site support; and continuously oversees operations with its proprietary software in order to ensure 99% up-time.

Passengers can complete credit and debit card transactions quickly and easily. The self-service kiosks offer a convenient pinpad and credit card reader, and transactions are completely secure. The kiosks abide by the norms and principles of the Payment Card Industry and are Canadian Standards Association approved.

“The iGotcha Media self-service kiosks offer a range of services to our passengers, most notably the ability to purchase and print a train ticket,” says Chad McLarnon, manager, business solutions, VIA Rail Canada. “The objective of rolling-out these kiosks is to complement our customer service capabilities and increase flexibility – particularly during peak hours when passenger demand rises considerably.”

Of iGotcha Media’s providing the self-service kiosks for VIA Rail passengers across Canada’s most densely-populated region, Greg Adelstein, iGotca president, says, “We are proud of the reliability, easy-of-use and efficiency of our self-service kiosks and hope to see our technology evolve into a transportation industry standard.”

As VIA Rail is Canada’s national rail passenger service, operating intercity, regional and transcontinental trains linking 450 communities across Canada. It safely transports nearly 4 million passengers annually.


About iGotcha

iGotcha Media is a digital interactive studio specialized in building memorable screen-based customer experiences. Solutions include screens, interactive kiosks, video walls, RFID technology, audience-measurement technology, wayfinding and payment solutions and in-store audio. We help our clients creatively communicate their value propositions. With offices in Montreal and Toronto, iGotcha Media's clients include Birks, Browns Shoes, Cirque du Soleil, Groupe Touchette, Loto-Québec, National Bank of Canada, Nissan Canada, Reebok, Rona, Toronto Congress Centre and VIA Rail Canada.

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We offer digital display solutions that include material, installation, content strategy and app development.
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