How to offer Vial Rail’s customers 24/7 service, even in the most isolated stations? The problem was considerable and the need for a solution urgent.
iGotcha’s mission was to find a way to automate stations in a short timeframe.
iGotcha Media had several constraints to consider during this project, specifically in regards to security issues. These terminals guarantee a highly secure purchase process to comply with PCI standards. Each individual terminal can be monitored and restarted remotely in a completely safe manner despite the technical complexity of such an endeavor.
In less than three weeks, we designed, built and delivered the first series of interactive kiosks capable of printing pre-purchased tickets, and allowing customers to reach the call center in order to purchase new train tickets.
Working hand-in-hand with key members of the VIA Rail team, we quickly expanded the kiosks’ features. The new modular design was specifically conceived to adapt to the future needs of our client and travelers alike.
Among other things, the new terminal permitted for:
VIA Rail operates as Canada’s national passenger rail service on behalf of the Government of Canada. An independent Crown corporation created in 1977, VIA Rail provides a safe, efficient and environmentally conscious service from coast to coast, in both official languages. The Company puts more than 500 trains on 12,500 kilometers of railway tracks every week, connecting more than 450 Canadian communities.