iGotcha Signage Help Section

Help Section

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Login Page
Top Bar
Players page

Media Page
Playlists Page
Deployments
- Making Deployments
App Store
Template Editor
Feeds Page
Admin Page
Dashboard
Video Tutorials

General Overview Video

Login page

Logging in through iGotcha Signage V3 login

Go to igotchasignage.com.
Enter your email in the email field.
Enter your password in the password field.
Click Sign In.
Enter the code sent via SMS or email in the text field. The code will be sent via email by default. If a phone number is entered in the Settings section of your User Profile, the code will be sent via SMS.

Logging in using Google

Click the Google button.
Enter your Gmail address and password.
If two-factor authentication is enabled on your Gmail account, follow the steps on the screen.

Logging in using Office 365

Click the Office 365 button.
Enter your Office 365 address and password.
If two-factor authentication is enabled on your Office 365 account, follow the steps on the screen.

Forgot password

To reset your password, click on the Forgot your password? button.
Enter your email.
Click on the “Send me a link to reset my password” button. A one-time login code will be sent to you email.
Enter the one-time login code.
Enter a new password in the fields titled “New password” and “New password (again)” and click on the “Change password” button.
The page will return to the login page. Log in using your new password.

Top bar

Search bar: Use this search bar to search for items on your current page. The following is searchable using the search bar:

Players Page
- Player name
- Player ID
Media Page
- Media name
Playlists Page
- Main page: Playlist name
- Inside a playlist: Media name
App Store
- App name
- App instance name
Templates
- Master template name
Feeds
- Feed name
Admin page
- Users
  - User name
  - User email
- Reports
  - Report name
  - Report type
  - Creator email
- Clients
  - Client name
- Conditions
  - Condition name
  - Logical operator
- Audit logs
  - User name
  - IP address
  - Description

Language: Choose whether to use iGotcha Signage V3 in English or French.

Client List: Select a client (with a separate CMS instance) under your organization.

Settings: Redirects to the admin page.

Log Out: Log out of iGotcha Signage V3.

Players page

ADD PLAYER

Players can easily be added to the CMS by completing the Add Player form.

The Add Player form consists of the following:

Player Name: Name your new player.
Location: select the location of your player. Locations will appear in the players page map view. Use the new tab to add a new location. User the existing tab to select from an existing location.
OS Type: Select your player’s operating system from the dropdown. The following player types are available:
- Windows
- WebOS 2
- WebOS 3
- WebOS 3.2
- WebOS 4
- Brightsign
- Lamar
- Electron
Resolution: Select the resolution of your screen. If the resolution is custom, click on the custom button and enter the dimensions of your player.
Orientation: Select the orientation of your player from the dropdown.
Advanced Settings: Access more player settings options.
- Number of monitors: Add the number of monitors that will be connected to your new player.
- Master volume. Set the volume of your player.
- Screenshot rotation: Select the rotation of the player screenshots from the dropdown.
- Contact information: Enter the contact information for the person responsible for the players.

SIMPLE VIEW

Simple view shows limited player information in order to maximize the number of players on your screen. Each row shows the following information:

Player thumbnail: Shows the latest screenshot for each player. Screenshots are updated every 15 minutes unless configured for a different interval (see timers section in advanced settings).Click on a player thumbnail to see its screenshot history.
Player tags: Player tags allow users to group players and filter by tag(s). A player’s tags will appear on the player’s row. To see all global player tags, click on the tag filter button. All tags that have been added will appear here.
To add a tag to a player:
1. Select Add Tag in the Select menu.
2. Enter a tag and press enter.The tag will now appear on the player row.
To edit tags that have been added to a player, go to the player’s advanced setting by either:
1. Clicking on the player name.
2. Going to the … menu and clicking advanced settings, then going to theTags section to edit tags.
To filter by tags, click on the tag filter button and select one or more tags.
No tags toggle: Shows all players that have not been tagged.
Logical Operator
- And: When And is selected, only players that contain ALL selected tags will be displayed on the page.
- OR: When Or is selected, all media that contains ANY of the tags selected will be displayed on the page.
Edit tags: Displays all global tags and allows users to remove them.
Player ID: Shows each player’s unique ID.
Last Seen: Shows the last time that the CMS received information from the player.
Player status: Shows the state of each player and its connected monitor(s).
Statuses will change the color of the monitor and computer icons.
- Green:
  - Online: The player and monitor(s) are successfully running.
- Yellow:
  - Monitor in problem: Occurs when a play is running correctly but there is an issue with the connected monitor.
  - Recent crash: Occurs when there has been a player or monitor problem in the last 24 hours.
- Red:
  - Monitor off: Occurs when a player is on but the connected monitor has been turned off.
  - Player in problem: Occurs when a player is experiencing one of many issues.
  - Waiting for client: Occurs when iGotcha is waiting for a client to respond to an inquiry.
  - Working on it: Occurs when our team is fixing an issue with the selected player.
  - Technician: Occurs when a technician has been dispatched.
- Grey:
  - Not monitored: Occurs when a monitor status is unknown.
  - In installation: Occurs when a player is in installation.
  - Archived: Occurs when a player is no longer in use.

Player statuses can be set manually by using the arrow button next to the status icons.

Quick Actions (…) Menu: the … menu allows users to perform a number of quick actions on the player.

Request screenshot: Requests a screenshot and updates the player thumbnail in real time.
Start Live Stream (60 Sec): Starts a live stream of what is displaying on screen. The stream displays within the player thumbnail.
Player Remote
- The player remote allows users to quickly switch between media and channels using the Remote Control menu.
  - Back button: Plays previous media.
  - Play button: allows the playlist to continue playing.
  - Pause button: Stops the media in the playlist from changing.
  - Forward button: Plays the next media.
- Channel dropdown: Changes to playlists deployed in other configured channels.

Turn screen ON: Turns screen on.
Turn screen OFF: Turns screen off.
Restart player: Restarts the player.
Restart system: Restarts the system.
Emergency mode: Turns emergency mode on.
Update firmware: Updates the firmware on the player.
Request logs: Requests player logs.
View XML: Opens the XML file that is sent to the player. This is used for troubleshooting issues.
Advanced settings: Opens advanced settings.

Refresh: The refresh button updates all player statuses, screenshots, and row information. Players can be refreshed automatically by setting refresh rate in the Timers section of player Advanced Settings.

ADVANCED VIEW

The Players Page Advanced View includes a larger player thumbnail and additional player information.

Additional player information includes:

Total Uptime: The amount of time a player has been successfully running for.
Installation Date: The date the player was installed.
Resolution: The dimensions in pixels of the connected monitor.
OS: The operating system that the player is running on. The following OS types compatible with Signage V3:
- Windows
- WebOS 2
- WebOS 3
- WebOS 3.2
- WebOS 4
- Brightsign
- Lamar
- Electron
Signage Version: Shows which version of the OS is playing.
Volume: Shows the audio volume level.
IP Address: Shows the IP address of the player.
Teamviewer ID: This is the unique ID given to a device that Teamviewer software is installed on.
Sequence updated at: The last time the player downloaded new content
Sequence file: Includes a button to view the xml file that is downloaded to the player.
Contact Information: Allows users to save contact information for each player. Contact information that can be saved includes:
- First name
- Last name
- Phone number
- Email
- Submit and cancel buttons to save or cancel the contact form.

MASONRY VIEW

Masonry view displays player screenshots and orientation in a larger format.

Show details button: shows additional player information in list form under each screenshot.

MAP VIEW

Map view shows your player network on a map. All players in the same location will be listed under the same pin onthe map.

Locations list: shows a list of all locations containing players. Click on a location to see it on the map, and to see all players in the selected location.
Location pins display all players in that location, as well as their statuses. Clicking on a pin will display the players for that location in Simple View.
Click on map and select terrain to view a terrain view of the map.
Click on Satellite and deselect labels to remove all labels from the map.
Click on the full screen button to view the map in full screen.
Zoom in or out using the + and – buttons on the bottom left of the map.
Click on the full screen icon to see the map in full screen.

RIGHT-HAND COLUMN

Channels and frames dropdown: Filters the right-hand column by the selected channels and frames.
Playlists: This section shows playlists deployed to the selected player.
Media list: Shows which media and apps are deployed to the selected player.
Timeline view
Timeline view allows users to schedule and view deployments from a calendar view.
Calendar views include day, week, and month view.
To make a deployment from the timeline view, either drag and drop a playlist from the playlist column on the right into the calendar, or click and drag a portion of the timeline view. The deployment editor will open.
Preview
- Use this button to preview media deployed to the player. The preview will play the images, videos, and other media in the deployment for the selected duration of each media.
Channel: Use this dropdown to preview deployments scheduled to a channel.
Frame: Use this dropdown to preview deployments scheduled to a frame.
Previous: Previews the previous media in the deployment.
Next: Previews the next media in the deployment.
Add playlist: Use this button to deploy a new or existing playlist to the deployment editor.
Add Existing Playlist: Will open the deployment editor. Click on the add button next to each playlist to add the playlists to the deployment.
Create New Playlist: Will open a new playlist on the Playlist page. When the user clicks on the Deploy button, the currently selected player will be preselected, but the user will have the option to change the player or add more players to the deployment.
See the Making Deployments section for instructions on how to use the deployment editor.

ADVANCED SETTINGS

Player advanced settings can be opened by either clicking on the … menu on each player row and selecting Advanced Settings, or by clicking on the name of a player. Each section of advanced settings can be accessed via the menu on the left.

General Info

Shows the following:

Large player screenshot
Player status
Monitor status
Content download status
Total uptime
Screen size and orientation
Video resolution

Player Info

Name: Allows you to change player name.
Description: Allows users to enter a description for the selected player.
Created by user ID: Shows the ID of the user who created the player. This is used for billing.
Created by user name: Shows the name of the user who created the player.
Date activated: The date and time that the player was activated.
Date Created: The date and time that the player was created.
Linked players: Shows all the other players linked to the same player.
Price – Shows the price of the license for the selected player.
Cycle – Shows the time cycle for the selected player’s license.
Shows the unique payment ID for the selected player.
Timezone (dropdown): Allows user to set the player timezone.
Screenshot rotation: Rotates screenshots by 90 degrees. This is useful if there is a landscape setup installed in portrait.
Screenshot scale: Sets the size of the screenshot. Smaller screenshots use less bandwidth.
Use local web server: If this option is selected, the player will use a small js webserver locally to play html media. This is needed to play local json files.
Is audio player: Select if this player is an audio player.
Launch Player: If this is selected, the player will be launched. If not, only the manager will run. Select this option for monitoring without signage.
Monitored: If selected, the player will be monitored. If not selected, the player will be ignored.
Monitor screen resolution: If selected, screen resolution of the OS will be monitored and alerts will be sent when values are not equal to that of the player. LED players usually require turning this option off.
Skip monitoring monitors: Select if you do not want to continue updating monitor status.
Not monitored until live: Select if you do not want to view monitor status until the monitor is turned back on.
Minimize manager: Select to automatically minimize the player manager window.
Schedule player restart: Allows you to schedule a restart time for the selected player.
Download content anytime: If selected, the player will not download content according to a schedule. If turned on, content will only download at the scheduled times.
Schedule download content at: used when download content anytime is not selected. To set a schedule, click on the text and input the desired download times.
Screen width: Enter or modify screen width.
Screen height: Enter or modify screen height.
Screen x: Position x of the origin of the player window.
Screen y: Position y of the origin of the player window.
Expected width and height : These fields allow users to enter the expected width and height of the content that will be deployed. If media with and height do not match the expected width and height, a yellow alert will appear on the player row.
Number of monitors: Enter the number of monitors connected to the player.
Sync Team ID: Will enable sync between all players that have the same sync team ID under the same local network.
Is sync team master: Sets the player as the master player when synchronizing multiple players.
Background color: Set the background color of the player. This color will show between each piece of content.
Videowall: Select if this player is connected to a videowall.
Master Volume: Set the master volume level.
Memory threshold override: This is the net memory allocation for the player.
Black screen threshold: This is the quantity of black in a screenshot to trigger a black screenshot alert.
OS Type: Enter or change the player’s operating system.
Target software release: Used to upgrade the player version.
Download software version: Click to download the software version that is currently on the selected player.
Brightsign serial: If the player is a Brightsign player, enter the serial number here to connect the player to the CMS.
Generate license key: Generates a unique license key for the player (used for billing).
Install date: Shows the date the player was installed.
Test player: Used to indicate that the player is a test player rather than a production player.
Contact Information: Allows users to enter contact information for the player. Contact information includes the following:
- First name
- Last name
- Phone number
- Email
Submit: Press this button to confirm changes made in the Player Info row. If the submit button is not pressed, changes will not be saved.

Notes

This feature allows users to save notes related to the player. To add a note:

Enter your note in the text field.
Click on the add note button.Your note will show the date and time that the note was entered.
To delete a note, click on the trash icon.

Monitor setup and Power Management

This section allows users to sync players and monitors with opening hours.

Opening hours templates: These are templates for configuring common opening hours. Selecting an opening hours template will automatically set opening hours for each day of the week.
To set opening hours, click on the time for each day of the week and enter a new time in the clock widget.
Add new monitor: Use this button to add a new monitor to the player.
Protocols: This is used to set the communication protocol. Different monitors use different means of communication.
Connection info: Where the screen connection is.
Edit button: Make changes to the selected monitor configuration.
Delete button: Remove the selected monitor.
Turn monitor off outside opening hours: Click on the checkbox to automatically turn your monitor off outside of opening hours.
Turn signal off outside opening hours: Turns off the signal when your store is closed. Opening hours are configured here (link to opening hours).
Submit: Click submit to save all changes.

Channels

This section allows users to create channels and frames for the selected player.

Channels refer to the player channel on the monitor that the player will play content on if selected. Channels work in the same way as television channels.

Frames are sections of the screen used to deploy content. Frames are customizable, and multiple frames can be used on the same screen.

Name: Enter the name of the new channel (ex. Channel 1).
Channel ID: Set the channel number (ex. 1).
Select preset: Select from 10 preset frame configurations. Each preset in the dropdown shows an example of how the screen will be divided.

Emergency mode

Emergency mode allows users to override deployments with an emergency message. To do so:

Open advanced settings for a player.
Open the emergency mode configuration row.
Click on Select Media to select media from your media library. Click on the trash symbol to unselect the media.
Go to the… dropdown menu and click on Activate emergency mode. Press the ok button on the confirmation popup. A notification will appear on the player row saying emergency mode is enabled.

To deactivate emergency mode, go to the … dropdown and select deactivate emergency mode.

Location Info

When a player is created, location information must be entered.
Click on map and select terrain to view a terrain view of the map.
Click on Satellite and deselect labels to remove all labels from the map.
Click on the full screen button to view the map in full screen.
Zoom in or out using the + and – buttons on the bottom left of the map.
Add a new location: Enter a new player location.
Add an existing location: Use the Add an existing location tab to select from a list of existing locations.
Press submit to save any changes made.

The location tab shows the following information for the selected player:

Location name
Location address
Latitude
Longitude
Location on the map

Reboot schedule

Reboot schedule allows users to set a time every month or week when the player will automatically reboot.

Frequency: Sets the reboot frequency. Users can select Monthly, Weekly, or Daily from the dropdown.
Month Week: If a user selects Monthly in the Frequency dropdown, Month Week will allow the user to select the week of the month the player will reboot.
Month Day: If a user selects Monthly in the Frequency dropdown and selects the Month Week, Month Day will allow the user to select which day of the week the player will reboot.
Week Day: If a user selects Weekly in the Frequency dropdown, the Week Day dropdown will allow the user to select which day of the week the player will reboot.
Time: Reboot schedule time allows users to set the time of day the player will reboot.

Timers

The Timers section allows users to set the refresh frequency for various functionalities on the CMS.

Timer status: Sets the frequency in which player status refreshes on the players page.
Timer screenshot: Sets the frequency of new screenshots on the players page.

Logs

Allows iGotcha staff to request player logs.

Events

Shows all the changes made by users on the CMS with additional technical information.

Triggers

Triggers allows users to configure triggers to player media, URLs, or microsite pages.

Trigger devices: This page is where users can add, edit, and delete trigger devices.
Add new trigger: This button will open the add trigger device menu.

Trigger device menu

Name: name your trigger device.
Type: Select the type of trigger.

Media page

The media page allows you to upload and manage your media library. Signage V3 supports the following media types:

AVI (Xvid, MJPG)
MP4 (H264, HEVC)
WMV
WEBM (VP8,VP9, H264)
JPG
PNG
GIF
BMP
MP3
SWF (Flash)
HTML
JS
CSS
MAP
SVG
JSON

ADDING MEDIA

To add media from your computer:

Press the Add File button
Drag one of the supported media types (link) onto the screen.
Alternatively, press the “upload files from computer” button, select the files, and press open. You can upload multiple items at once.

To add a URL as media:

Click on Add File.
Click on the Content from a website tab.
Enter the website URL.
Click Add.

To Add Content from a Stream

Click on Add File.
Click on the Content from a stream button.
Select the desired streaming protocol.
Enter the website URL.
Click Add.

Adding content from a Third Party

IGotcha Signage V3 allows users to add content from Unsplash Facebook, Instagram, Google Drive, OneDrive, and Onedrive Business.

To add content from Unsplash:

Click Add File.
Click on the Content from a third party tab.
Click on the Unsplash icon on the left menu.
Search for the image you would like to see (ex. Dog).
Select the images you would like to add to the CMS and click on the View/Edit Selected.
Use the filter tab to filter through your media.
Use the edit button to edit your media.
Crop: crops your media
Circle: crops the image into a circle.
Rotate: Rotates the image using the left and right buttons on either side of the image.
After editing your image, click Done.
Click Upload to add the images.
If you decide to select different images instead, click on Deselect all.
If you want to add more images, click Upload More.
Click Upload to upload your media.

To add content from Facebook

Click Add File.
Click on the Content from a third-party tab.
Click on the Facebook icon on the left.
Sign into Facebook. Select your Facebook photos from the available folders.
Click Upload to add the images
If you decide to select different images instead, click on Deselect all.
If you want to add more images, click Upload More.

To add content from Google Drive

Click Add File.
Click on the Content from a third party tab.
Click on the Google Drive icon on the left.
Sign into Google Drive, then Select your photos from available folders.
Click Upload to add the images.
If you decide to select different images instead, click on Deselect all.
If you want to add more images, click Upload More.

To add a custom html template

Press the Add+ button
In the files tab, drag the compressed/zipped file onto the screen or add it by using the “upload files to computer” button.

MEDIA FOLDERS

Media can be organized using folders. Folders can be found at the top of the page. Media outside of folders can be found below the folder section.
Each folder row shows the folder name and the number of items inside the folder.

Adding a Folder

To add a folder, click on the Add Folder button. Name your folder and click confirm.

Moving a folder

Select the checkbox next to the folder and click on Move button in the Select menu.
Select the folder you want to move your Folder into and click confirm.

Deleting a Folder

Select the checkbox next to the folder and click on the Delete button in the Select menu.

Renaming a folder

Select the checkbox next to the folder and click on Rename button in the Select menu.
Enter a new folder name and click confirm.

The folder path is shown using breadcrumbs on the top right of the page.

To go back to the root folder, click on the media breadcrumb titled Media or click on the Media button on the top horizontal menu.

LINE VIEW

Line view shows each media within a row on the page.

Each media row contains the following:

Thumbnail: The media thumbnail displays an image of the media.
Media name: The name of your media. Clicking on the media name will open the Edit Media menu.
The number of players that the media is deployed to.
Date range: If the media is deployed for a specific date range, it will be displayed here. If the media is part of multiple deployments with different schedules, “Multiple Deployments” will be displayed here. If the deployment is scheduled for specific days during the week, “Always” will be displayed here.
Resolution: Shows the width and height of the media. Full HD and 4K media will appear as green. Media with resolution larger than 4K will appear in red. This is because media larger than 4K is often unsupported by players.
Tags button: Media can be tagged by using the tag button on each row. To enter a tag for a specific media, click on the tag button and enter a tag.
Currently used tags will appear in the new tag field and can be selected as well by clicking on them. Selected tags will appear highlighted in green.

Media can be given multiple tags.
Custom resolution notification. If a media does not use standard Full HD or 4K Portrait or Landscape resolution, a notification that says custom resolution will appear on the player row.
Image type: The player row will indicate whether the given content is an image, video, or template.
Size: Indicates the file size in megabytes (mb).
Duration: Indicates the duration of the media file. Duration for certain media types can be set within the edit media menu, or within a playlist itself. If duration is set within a playlist, the duration will only apply within that playlist.

MASONRY VIEW (SIMPLE VIEW)

Masonry view shows larger thumbnails, as well as the following information:

Media type (icon)

Media name
Duration
Size

MASONRY VIEW (DETAILED VIEW)

Masonry View (Detailed View) shows the same information as shown in Masonry view, as well as the following information for each media:

Media type
Language: Language can be configured in the edit Media menu. This is used to indicate which language the media is in.
Deployment #: The number of deployments that include the media.
Creator: The user who uploaded the media.

Each view also contains a quick action dropdown (indicated as …)

QUICK ACTIONS (…) DROPDOWN

The following can be found in the … dropdown:

Share: Copies the media URL to your clipboard.
Download: Downloads the selected media to your computer.

Create Playlist: Creates a new playlist with the selected media.
To create a playlist from a selected media:

- Select Create Playlist from the … dropdown.
- Name your new playlist.
- Click confirm.

Add to Playlist: Adds the selected media to an existing playlist.

To add media to an existing playlist:

- Click the Add to Playlist button
- Click the add button to add button on the playlist row in the Add to Playlist menu.

Deploy

- The deploy button automatically deploys the selected media to a screen. The deploy button automatically creates a new playlist containing the selected media. When the deploy button is pressed, the Deployment editor will appear. To deploy media using the Deploy button:

- Click on the deploy button.
Players tab
- Select the players you would like to deploy to by using the checkboxes next to each player name and click Continue.
Schedule tab
- Name your schedule rule by entering the rule name in the next field.

- Select the days of the week of your deployment. The scheduled days of the week will be highlighted in green.
- Select the daily start and end time of each deployment by deselecting All day, then clicking on the Start and End fields and selecting a time of day. If you want your deployment to play all day, select All Day (default).
- Select the date range of your deployment by deselecting Always, then clicking on the Start and End text fields and selecting a date. If you want your deployment to play immediately and indefinitely, select Always (default).
Review
- Confirm your deployment. If you want to deploy to specific channels and frames, you can select them here.
- Select whether you want your deployment to be a Priority deployment. Priority deployments override all other scheduled deployments until deselected.

- Any conflicts with other deployments will be shown here as well.

Move: Move the selected media to a folder.

- Click on Move, then select the folder you want to move the media to and click confirm.

Delete: Deletes the selected media from your media library.
Duplicate: Duplicates the selected media. When media is duplicated, the media’s creator is shown as the person who duplicated the media, not the person who uploaded the original media.

Show in enclosing folder: Opens the enclosing folder of the selected media.
Edit settings: opens the edit media menu.

Rotate media buttons: Allow users to rotate media.
Preview: Shows a larger thumbnail and allows you to play media.
Filename: Shows the original file name.
Location: Shows which folder your media is in.
Media ID: The Unique ID of the selected media.
Add file: Allows users to replace the media file with new versions of the media.

- Replacing the media file with an updated version is useful if the media file appears in many playlists since the user will not need to re-add media to playlists.
- If media is replaced, the updated media will automatically appear in the same playlists and in the same playlist positions as the media it has replaced.

Tags: Users can add or remove tags from this menu.

To enter a tag:

- Enter a tag in the text field and click enter.

- Users can also click on pre-existing tags by clicking them underneath the tags text field.

Media name: Allows you to change the selected media’s name.
Media Description: Allows you enter or modify a description for your media.
Expiry Date: Allows you to create media that expires after a certain date.

- When the media has expired it will not show in any deployment.
- When media has an expiry date, a calendar symbol will show on the media row on the Media and Playlist pages.
- When the media has expired, the symbol will turn red.
Duration: Allows you to set the duration for the selected media.
Language: Allows you to indicate which language the media is in.

RIGHT-HAND COLUMN

The Media schedule shows playlists that contain the selected media as well as players that the media has been deployed to. The schedule contains two tabs:

Playlists tab

Playlists show the following:

Thumbnail: Shows images from within the playlist.
Playlist Title: the title of the playlist.
Frame: the frame on the screen that the playlist is deployed to.
Number of items: Shows the number of media within the playlist.

Duration of playlist: the total duration of all media in the playlist.
Number of deployments: Shows the number of deployments that contain the playlist.
Priority deployment (toggle switch): allows users to turn on priority deployment.
When priority deployment is turned on, the playlist will override all other scheduled playlists until priority deployment is turned off.
If more than one playlist has priority deployments deployed to the same screen, the playlists will alternate.

DEPLOYMENTS TAB

The Deployments tab has three sub-tabs: Players, Scheduling Rules, ad More Info.

Players

Shows the following information:
- The number of players deployed to.
- The scheduling rule of the deployment.
- The channel and frame deployed to.
Use the edit button to edit the deployment.
User the trash button to delete the deployment.
Use the Deploy button to create a new deployment.

Scheduling Rules

Shows the scheduling rule for the deployment.

More Info

Shows the following information:
- Deployment ID
- Deployed by: the user who made the deployment.
- Created at: the date and time the deployment was made.
- Last edited: The date and time the deployment was last edited.

The select menu allows you to perform actions on multiple media at the same time. The select all menu appears when one or more media have been selected by clicking on checkboxes on the left side of each row.

Select All selects all folders and media loaded on the page.
Create Playlist: Creates a playlist with the selected media.
Add to Playlist: Adds the selected media to an existing playlist.
Move: Moves the selected media to a folder.

To move media to another folder, Click on Move, then select the folder you want to move the media to and click confirm.
Add Tag: Use Add Tag to tag the selected media. Add Tag in the select menu allows users to tag multiple media at once.
To add tags using the Select Menu:

- Use the checkboxes for each to select one or more media
- Press Add Tag in the select menu.

- Pre-existing tags appear below the text field and can be selected or deselected.
- Click Close when you are finished tagging media.

- Delete: Deletes the selected media from your media library.

SORT

Sort reorders media and folders on your screen. When a sort is used, media and folders are mixed. The following sort options are available:

A-Z
Z-A
Newest

Oldest

Playlists page

In Signage V3, deployments are made using playlists.

MAIN PLAYLISTS PAGE

Each playlist row shows the following information:

Playlist name: The name of your playlist.
Playlist tags button: use this button to add tags to the playlist. Use the tag filter button on the top left to filter by tag.
Media resolution: Shows the resolution of the media within the playlist. If the playlist contains media with different resolutions, this field will show “Multiple”.
Duration: Total duration of all playlist items.
Playlist Order: Select from four playlist ordering options.
Play in Order: plays media in order
Play media in random order
Play one file, ordered
Play one file, random
The number of items in the playlist.
The number of deployments containing the playlist
The type(s) of media inside the playlist.

QUICK ACTIONS DROPDOWN

Playlist Order: Select from four playlist ordering options.
- Play in Order: plays media in order
- Play media in random order
- Play one file, ordered
- Play one file, random

Adds items to playlist: opens the selected playlist
Edit playlist: Allows users to do the following:
Rename the playlist
Add transitions to the playlist: Users are able to dad fade to black or fade to white transitions between media when selected.
Configure duration transition.

Deploy: Deploy the selected playlist.

If you want to deploy multiple playlists as part of the same deployment, select the playlists you would like to deploy by using the checkboxes on the left side of each playlist row and click Deploy in the select menu.

Edit/Delete deployments: Edit or delete deployments that contain the selected playlist.
Duplicate: Duplicates the selected playlist.
Delete playlist: Delete the selected playlist.

Enable auto populate: Allows user to turn the playlist into a tag playlist.

Edit Playlist Page

The following information and options are shown within playlists.

Playlist name: Click to edit playlist name.
Edit auto populate: Click to create a tag playlist.

Disable auto populate: Click to disable auto populating playlists using tags.
Order: Select playlist order from the dropdown.
Deploy/Edit deployments: Use to create a new deployment or to edit existing deployments.
Delete playlist: deletes the playlist.
Preview: Shows a preview of the playlist. Use the previous and next buttons to cycle through the playlisted media.

PLAYLIST MEDIA ROWS

The following information is shown on each media row:

Checkbox: Select media in order to apply various functionalities found in the Select menu.
Thumbnail: Shows a thumbnail preview for each media and an icon for each app.
Name: The name of the media or app instance. Clicking on a media name opens the edit media slide-out.

Tags button: Allows users to tag media. When media is tagged here, the tag also applies to the same media on the Media Page.
Duration: allows users to edit media duration. Click on the pencil icon next to the duration to configure a new media duration.
Type: The type of media.

PLAYLIST MEDIA QUICK ACTIONS DROPDOWN

Move up: Moves media or app up by one spot.

Move down: Moves media or app down by one spot.
Edit duration: Allows you to change the duration for each media or app.
Edit conditions/triggers

Edit conditions allows users to create media that will appear in the deployment based on conditions configured by the user.
There are three types of conditions: Data feed, Date Range, and Weather.

Data Feed conditions

In order to create and configure a data feed condition, users must first:

Add a data feed on the Feeds page (see the Feeds Page section).
Create a condition in the conditions section of the Admin page (see the Admin Page section).

Once a condition has been created it can be added to media on the Playlists page.

To add a data feed condition:

Click on conditions/triggers for a specific media.
On the Conditions tab of the conditions/triggers menu, click on the Add New Condition+ button and choose Date Range.
Select the configured condition from the Data Feed dropdown.
Click confirm.

Date Range conditions

Conditions can be configured using a date range. Media with a Date Range condition will only be deployed to screens within the selected date range.

To add a date range condition:

Click on conditions/triggers for a specific media.
On the Conditions tab of the conditions/triggers menu, click on the Add New Condition+ button and choose Date Range.
Choose a Start date by clicking on the Start Date text field.
Choose an End Date by clicking on the End date text field.
Click confirm.

Weather Range conditions

Click on conditions/triggers for a specific media.
On the Conditions tab of the conditions/triggers menu, click on the Add New Condition+ button and choose Weather.
Enter a location in the Weather Source text field.
Choose the weather conditions that must occur in order for the media to appear in the deployment. For example, the image will only appear in the deployment when it is sunny.
Choose the temperature range for the weather condition. For example, the selected image will only appear in the deployment when the temperature is between 20C and 32C.
Click confirm.

Multiple conditions can be added to a single media.

When media is conditional, a red icon will appear next to the media name in the playlist.

EDIT MEDIA MENU

Edit Media opens the Edit Media menu. The menu can also be opened by clicking on a media title within a playlist.

Triggers

Media can also be configured to play immediately using triggers. There are two options for triggers: Key press triggers and Audience Measurement triggers.

Key Press triggers

Key press triggers trigger media when a button is pressed using an external device.

To configure a key press trigger:

Click on conditions/triggers for a specific media.
Click on the Triggers tab in the Edit conditions/triggers menu.
Click on the Add New Trigger+ button.
Select Key Press.
Select the button that will trigger the media from the dropdown.
Click confirm.

Audience Measurement Triggers

Audience Measurement triggers can be configured using a Third-Party service called Seemetrix. Once Audience Measurement sensors have been configured, they can be used to trigger media in iGotcha Signage V3.

To configure an Audio Measurement Trigger:

Click on conditions/triggers for a specific media.
Click on the Triggers tab in the Edit conditions/triggers.
Click on the Add New Trigger+ button.
Select Audience Measurement.
Choose the Audience Quantity (the number of people that must be in front of the screen to trigger the selected media).
Choose the Audience Gender (the gender that users must be in order for the selected media to be triggered).
Choose the Audience Age.
Click confirm.

Remove: Remove the media or app from the playlist.

App store

The app store allows users to easily display various feeds on your digital signage network. The app store is continuously updated with new apps.

Users can configure multiple instances of the same app. For example, a user can configure the weather app to show the weather in Montreal in one app instance, and the weather for Toronto in another app instance.

CREATING AN APP INSTANCE

Click on the + button for an app.
Configure the app using the text fields and options for the specific app.
Click Add App.

To see all configured apps, click on the button that says # configured within the app (for example, if two apps are configured, it will say 2 configured). Clicking this button will expand the row and show all configured app instances.

An app instance can be edited by clicking on the dropdown next to each configured app instance.

AVAILABLE APPS

The following apps are currently available in the App Store.

Google Calendar

The calendar app allows you to easily display your google calendar on your digital signage network.

Configuration menu:

Name: Name your app instance. For example, “Sarah Smith’s Calendar.”
API: Enter your calendar URL.
Top Color: Select the color of the header.
Events Color: Select the color of events in your calendar.
Portrait view: Toggle on for portrait view.

World Clock

The World Clock allows display the time from up to six different locations around the world. Select each location from the dropdown and they will automatically show within the app instance.

Twitter

The Twitter app allows you to easily display twitter feeds on your digital signage network.

Configuration menu:

Name: Name your app instance.
Account: enter your twitter handle.
Portrait view: Toggle on for portrait view.

News

The news app allows you to customize and display feeds from various news sources.

Configuration menu:

Name: Name your app instance.
Source: Choose your news source (ex. BBC News).
Category: Choose your news category (ex. Business).
Theme: Choose between the default theme and dark theme.
Image Blend: Blends the separation line between the image and the text.
Delay: Choose the amount of time each news title and description will appear on screen.
Portrait view: Toggle on for portrait view.

Weather

The weather app allows you to display current and future weather forecasts on your digital signage network.

Configuration menu:

Name: Name your app instance.
Location: Enter the location.
Language: Choose Language.
Unit: Choose Celsius or Fahrenheit.
Portrait view: Toggle on for portrait view.

Google Slides

Google Slides allows you to google slides to your digital signage network, as well as manage your presentation.

Configuration menu

Name: Name your App Instance.
Login/Select Your Slides: Login to your Google Account. Once you login in the button will change to Select your slides. Use this button to select which Slides will be shown in this app instance.
Web link: Enter the URL of your Slides project. Users can enter either the URL in the browser or click on Share within the Slides presentation and copy the link. Once entered, the presentation will show in the app preview.
Loop: Choose whether the presentation will Loop or not.
Duration: Choose the duration for each slide.
Portrait view: Toggle on for portrait view.

Digital Clock

Digital Clock is a digital clock that can be deployed to your screen.

Name: Name your app instance.
Theme: Choose between a default white theme and a dark theme.
Language: Choose whether the days of the week will appear in English or French.
Hours Format: Choose between 12-hour clock (using AM/PM) or a 24-hour clock.
Show Seconds: Turn on to show seconds on your clock.
Show Date: Turn on to show the date.
Portrait view: Toggle on for portrait view.

RSS

The RSS feed app allows you to easily deploy any RSS feed to your digital signage network.

Configuration menu:

Name: Name your app instance.
Source: Enter the RSS feed URL.
Main color: Choose the background color for the app instance.
Text color: Choose the text color.
Duration: Choose the duration of each news title and description.
Portrait view: Toggle on for portrait view.

Youtube Live News

The Youtube Live News app displays livestream news from a variety of Youtube News sources.

Configuration menu:

Name: Name your app instance.
News Source: Choose from a variety of Youtube Live News sources. News sources include:
- Sky News
- NBC News
- Aljazeera News
- Global News

- CBC News

Quotes

The Quotes app displays motivational and inspirational quotes from a variety of sources.

Configuration menu:

Name: Name your app instance.
Source: Choose your feed source.
Duration: Choose the amount of time each quote will appear on screen.
Background: Choose between background images and pattern backgrounds.

Google Alerts

The Google Alerts app displays Google Alert feeds on screen.

Configuration menu:

Name: Name your Google Alerts app instance.
Google Alerts link: paste your Google Alerts Link and press enter.
Main color: Choose the background color of your app instance.
Text color: Choose the text color of your app instance.
Change Interval: Choose the duration of each alert (milliseconds).
Portrait view: Toggle on for portrait view.

Vimeo

Allows users to deploy videos from Vimeo.

Configuration menu:

Name: Name your Vimeo app instance.
Video URL: enter your Vimeo video URL.
Mute: Mute or unmute audio.

Portrait view: Toggle on for portrait view.

Google Docs

This app allows users to deploy Google Docs documents to their player network.

Configuration menu:

Name: Name your app instance.
Embed code: Enter the embed code for your Google Docs app instance.
Where to get the embed code:
In your Google Doc, go to the File dropdown.
Select Share, then select Publish to Web.
Go to the Embed tab and copy the link.
Enter the link in the Embed code text field in your Google Doc app instance.

Text Scroller

The text scroller allows users to easily create a scrolling message. The text scroller app is usually deployed to a frame on the screen with the same dimensions.

Configuration Menu:

Name: Name your app instance.
Text: Enter the text message that you would like to see scrolling across the page.
Container Height (in pixels): Set the height (in pixels) of the text scroller.
Container Width (in pixels): Set the width (in pixels) of the text scroller.
Font Size (in pixels): Set the size of the text.

Font: Choose your font.
Text color: Choose the text color.
Main color: Choose the background color.
Position of Image: Choose whether the image will appear on the left or right of the text scroller.
Position of Preview: Choose whether the text scroller will appear on the bottom or top of the screen. This is only a preview because if the text scroller is deployed to a frame, it will appear within the frame regardless of where it is on the screen.

Speed: Set the text scrolling speed.
Portrait preview: Toggle on for portrait view.

Animated Slideshow

Animated allows users to create a slideshow presentation using beautiful transition effects.

Configuration Menu:

Name: Name your app instance.
Duration: Set the duration of each media slide.
Transition: Choose from a list of transition effects for your presentation.
Add Media: Add uploaded media to your presentation.

Portrait Preview: Toggle on for portrait view.

QR Code

QR Code allows users to enter a URL and generate a QR code to be deployed on a screen. When users scan the QR code using their mobile device, they will be taken to the URL.

Configuration Menu:

Name: Name your app instance.

URL: Enter the URL for the QR code.

Photobook

Photobook allows users to add media to a vintage photograph slideshow.

Configuration menu:

Name: Name your app instance.
Add Media: Add uploaded media to the app.
Portrait Preview: Toggle on for portrait view.

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Deployments

Making Deployments

There are three steps to the deployment process.

PLAYERS

Scroll the list of available players, or use the search bar to search for players you would like to deploy to. Use the checkbox next to each player to select the players you would like to add to the deployment.

Tag Deployments

Tag deployments will deploy to all players with the selected tag, as well as all players that use the same tag in the future.
To Create a tag deployment, expand the tags row and choose the player tags that will be used.
- Example: If the tag Lobby is used I the deployment, all players with this tag will automatically be included in the deployment.
- If a new player is added and tagged Lobby, it will automatically be included in the deployment.
  - If a user removes the Lobby tag from this player, it will be removed from the deployment.
After choosing your players or player tags, click continue to move to the deployment Schedule.

SCHEDULING

Scheduling rules allow users to create preset dates and times for deployments. An example of this would be creating a schedule rule where a playlist is deployed every Monday to Friday from 9am to 5pm.
To create a scheduling rule:
- Rule name: Name the scheduling rule.
- Select the days of the week for the deployment.
- Select the start and end times for the deployment (ex. 9am to 5pm). Select All Day if the deployment is supposed to play continuously.
- Choose the date range for the deployment. Select Always if the deployment is supposed to play indefinitely.
- Press continue to move to the Review step.

REVIEW

This step allows you to confirm the players, playlists, and schedule that are part of your deployment.

If you wish to make changes, use the Player and Schedule tabs to go back to a previous step.
To deploy to a specific channel or frame, choose the channel number and frame from the dropdown menus. A preview of the frame will be displayed in the window below.
Users can choose to make the deployment a Priority deployment. If toggled on, Priority deployments override all other scheduled deployments. Users can turn off priority deployment in the scheduling column on the players page.
If the information is correct, press confirm deployment to make the deployment.
Conflicts: If deployments are scheduled for the same time, they will appear in red as conflicts in the review step of the deployment process.

Feeds page

The feeds page allows users to input data feed information in order to do the following:

Add data feeds to template editor templates.
Add data feeds to custom html templates.
Use data feeds to drive conditional media within playlists.

Adding a feed

To add a new feed, click the Add Feed + button.

Name your feed
Add a URL (if applicable).
Data feeds can be added from a URL, or from a json/xml file manually.
Refresh rate: How often the feed is refreshed.
Feed type: Choose between xml and json.
Language: Choose the language of the feed.
Order direction: Choose whether the feed items will display in ascending or descending order.

If a feed is being created using a URL, all entries and mappings will be populated automatically.

If a URL is not entered, users will need to create mappings and URLs manually.

The feeds dropdown has four sections:

Entries
Mappings
Edit Feed
Delete Feed

Entries

Feed entries show the information that will be displayed for each feed mapping.

Mappings

Feed mappings are the sections that will be included as part of the feed.
To add a new mapping, click on the Add new mapping + button.

Mappings have the following fields:

Key type: The key that will be in the exported file. Options include:
String
String with characters limit
Text
Date
Time
Image
Video
Audio
Media (image or video)
Boolean
Number
Dropdown
Key name: Title your key mapping.
Key: The key in the remote data file that we poll.
Feed description: The title that will appear as the column header in feed entries
Edit feeds: opens the create create/edit feed menu.
Delete feeds: deletes the feed.

Template editor

The template editor is a sophisticated design software that allows you to create, edit, and save content.

Saved templates are available in the template editor tab on the app store.

To create a new template, click on the New Template button. The template editor will open in a new tab.

Template settings

Title: Name your project.
Canvas color: Choose the background color by clicking on the text field and using the color picker.
Slide duration: Set the duration of each frame when deploying a template with multiple frames.
Screen format: Choose your image resolution from the four main presets, or from the preset dropdown.
For custom dimensions, Use the fields at the bottom of the popup.

Text settings

Add text: Adds a textbox. To enter text, use the window on the left of the page.
Font: Select your font from the dropdown.
Horizontal Alignment: Align your text to the left, right, center, or justify (text is aligned to the entire text box space).
Vertical alignment: Align your text to the top, middle, or bottom of the textbox.
Font size: Choose the size of your text.
Text color: Choose the color of your text.
Superscript: Add superscript.
Subscript: Add subscript.
Insert table: Insert a table inside your textbox.
To enter text into the table, use the window on the left of the page.
Number of rows and columns: Drag your mouse to select the number of rows and columns in the table.
Width: Choose the width of your table. 100% width will create a table that is as wide as your textbox.
Cell spacing: Set the space between each cell in the table. Cell spacing increases the border space between cells.
Border: Creates a border around the table. The border size increases as the number entered increases.
Delete table: Deletes the table.
Insert row before: Add a new row to the top of the table.
Insert row after. Adds a new row to the bottom of the table.
Delete row: Deletes a row from the table
Insert column before: Adds a column to the left of the table.
Insert column after: Adds a column to the right of the table.
Delete column: Deletes a column.

Layers

Show/Hide layer: Click on the eye symbol to show or hide the layer. If the layer is visible, clicking on the symbol will hide it. If the layer is hidden, clicking on the eye symbol will make it visible.
Delete: Deletes the given layer.
Edit layer: Allows you to name the layer.

Frame settings

Frame duration: Set the duration of the frame.
Background color: Set the background color of the frame.
Transitions
In: Select if you would like to include a transition animation into each frame. A window will open below the checkbox.
Out: Select if you would like to add a transition animation out of each frame. A window will open below the checkbox.
Duration: Enter the duration of the transition animation. Duration is in seconds.
Animation dropdown: Select from various types of transition animations.
Preview button: Press this button to see the animation.
Animation direction: Select where the animation will occur on the frame. This will only affect animations that have a directional component to them (ex. slide).
View Icons: Use these buttons to view media in Icon view and Media view.

To search media, use the search bar on the top right.

To upload new media:

Click on the add media button.
Click on the add media button in the horizontal menu of the popup.
By default, you will be in the Upload media tab. To upload media, click on choose files.
Select your media files and click on open.

To add a URL:

Click on the add media button.
Click on the add media button in the horizontal menu of the popup.
Click on the URL tab.
Enter the URL in the Website URL text field.
Enter the duration (in seconds) in the text field titled “number of seconds to show the website for.”

Add component

Components are preconfigured feeds, animations, and icons. Component types include:

Apps: Users can add any configured apps to templates.
Weather
Time
Feeds
Misc
Custom

To add a component:

Click on Add Component.
Select the component.
Click on the Select Media button.

Duplicate: Duplicates the selected object (text, image, etc.)
Filling the canvas by duplicating the object: Duplicates the selected object until the entire canvas is filled.
Centering: Centers the object horizontally and vertically.
Horizontal: Centers the object horizontally.
Vertical: Centers the object vertically.
Delete: Deletes the selected layer.

Frames

Frames allow you to create a presentation using different canvases. This is similar to functionality in other software, such as Microsoft PowerPoint.

To add a frame:

Click on the frame button.
Click on the + button on the frame to add a new frame. Click on the new frame to go to it. Click on the – button to remove the selected frame. Click on the duplicate symbol to duplicate the frame.
Click on the left symbol to go to the previous frame.
Click on the right symbol to go to the next frame.
Zoom in: Click on the zoom in symbol to zoom in.
Zoom out: Click on the zoom out symbol too zoom out.
Zoom: Enter your zoom percentage in the text field. Use the up and down arrows to adjust your zoom amount.
Undo: Undoes the last action.
Redo: Redoes the previous action.

Template settings

Title: Add or change the title of your template.
Canvas color: Add a color to your canvas by clicking on the canvas color text field and using the color picker.
Screen format: Select the dimensions of your canvas.
To enter a custom width and height, choose Custom Preset and use the Width and Height text fields.
Add to template gallery: Adds the template to the template gallery in the App Store when saved.
Thumbnail image: Upload an image to use for this template in the template gallery.
Show rulers: Shows rules on the page.
Preview: Shows a preview of how your template will appear on screen.
Save: Saves your template.

Saving templates

Template name: Name your template.
New folder: Create a new folder.
Ok: Click this button to save.
Cancel: Click to cancel.
Save and exit: Saves and exits the Template Editor.
Save as a copy: Saves a new version. Similar to Save As… in other software.
Exit without saving: Click to exit without saving your template.
Language: Click the en button to use the Template Editor in English, and fr to use the template editor in French.

Admin page

The Admin page allows users to manage their personal profile, and administrators to manage their team settings and preferences.

User Profile

First name: Enter your first name.
Last name: Enter your last name.
Email: Enter your email.
Phone number: Enter your phone number
Role: User roles are set by administrators. Roles are used to set user permissions, and are created and set in the Roles tab.
Update profile picture. Your profile picture appears on the top right corner of the CMS, as well as on certain dashboard widgets. To add or change your profile picture.
Click on update profile photo.
Select a photo from your computer.
Click on the Open button.

Change password

To change your password:

Click on the change password button.
Current password: Enter your current password.
Enter new password: Enter a new password.
Confirm password: Confirm your new password.

Enable 2FA: Enables two factor authentication. When 2FA is enabled, users will be sent a confirmation code at login via the mobile phone number entered in the phone number field. Users must then enter the phone number in the confirmation field after entering their login credentials.
Primary color: Sets the CMS color theme for the user.
Dark theme: When on, sets dark theme for the user.
Items per page: Sets the number of players and media that will load at the same time for the user. For example, if a user chooses 30, 30 players will load until the user scrolls down. When the user scrolls down, 30 more players will load.
Thumbnail container size: Sets the size of the of the thumbnails for the user on the CMS.
Submit button: Click on submit to save changes.
Cancel button: Click on cancel to cancel all changes.

Organization Profile

Organization logo: Click to upload an organization logo. If a logo is added here, it will override all logos added for individual clients.
Organization name: Enter a name for the organization.
Primary color: Sets the default color theme for the CMS for all users in the organization.

Users

The Users section allows administrators to add users, delete users, and change user information.

Each user row contains the following information:

Name: User name.
Email: User email address.
Role: Roles are used to assign user permissions.

Actions: The pencil icon allows you to edit information for the selected user. The trash symbol deletes the selected user.

Creating and Editing a User

To create a user:

Click on the Add User + button
Email: enter the user’s email.
Name: enter the user’s name.
Password: You are able to enter a password for the user in the password text field. However, if it is left empty, a temporary password will be sent to their email.
Organization: Choose the organization from the dropdown.
Clients: Choose the clients under the organization to assign the user to. Users can be assigned more than one client.
Roles: Assign roles to the user.
Enable 2FA: Turn on two factor authentication for the user. A phone number must be entered in the phone number text field.
Enter the user’s phone number.
Notifications: Expand the notifications row to configure notifications to be sent via mobile or email for a number of different actions.

Users can enable a number of notifications to be received by SMS or email.

Delivery settings

Receive Digested emails: Sends an email once a day with a list players that have had a last seen value over 10 minutes within the last 24 hours.
Receive notification by SMS: Sends notifications to the user via SMS.
Receive notification by Email: Sends notifications to the user via email.

Notifications types

Receive last seen notifications: Sends a notification when a player has a last seen value over 10 minutes
Receive version upgrade notifications: Sends a notification when a player is upgraded.
Receive IP address change notifications: Sends a notification when a player IP address is changed.
Receive monitor off notifications: Sends a notification when a monitor is off.
Receive player restarted notifications: Sends a notification when a player is restarted.
Receive notification when a player is created: Sends a notification when a player is created.
Receive clock desync notifications: Sends a notification when the player clock and CMS clock are out of sync.
Receive deployment notifications: Sends a notification when a deployment is made.
Receive feed deployment notifications: Sends a notification when a feed is configured.
Resolution mismatch of content deployed to players: Sends a notification when there is a mismatch between the resolution of media deployed to a player and the expected width and height of a player.

Roles

Roles allow administrators to assign permissions and restrictions to users.

To create a role:

Click on Add group + button.
Role group settings ta:
Add a name for your role (ex. Media Manager).
Choose the client you would like to assign the role to.
Choose the color of the role tag (the role will appear in this color under the user’s name on the page).
Add permissions
General Roles include a wide variety of actions you can assign to the user.
Admin section roles allow users access to tabs in the admin section of the CMS.
Player restrictions tab
Choose the players you would like to restrict the user to. For example, if Player 1 is selected, the user will only see Player 1 on the Players page.
When the role is configured correctly, click submit.
To assign a user to a role, click on Edit for the user and select the role from the roles dropdown.

Filter by client: If an admin has access to multiple clients, they can filter the users page by client. Simply click on the dropdown and select the client in order to see the users under that client.

Reports

There are reports in iGotcha Signage V3: Proof of Play reports, IT reports, Session reports, and Deployment reports.

Proof of Play Report

The proof of play report shows the name and total duration of media that that have been deployed to players in the selected date and time range.

The report shows the following:

Player ID
Player Name
Ad ID
Media File (name)
Duration of media
Play hours (total)
Play minutes (total)
Creator: the user who uploaded the media.
Spots: The number of times the media was deployed in the selected date and time range.
Thumbnail (of the media)

Clicking on the pink icon on each row on the report will give additional information.

IT Report

The IT report gives a number of metrics on selected players in the selected date and time range. The following information is shown in the report:

Total uptime value: Shows the total possible uptime for the selected date and time intervals for the report.
Player ID
Player name
Online time: The amount of time the player was played content while connected to the server.

Uptime: The total amount of time the player played content while both connected to the server (online) and while offline. Uptime is Online time + Offline time.
CPU Temperature
Average temperature
Max temperature
Min HDD free
Player memory used
Average
Max
Manager Memory used
Average
Max
Network
Player states: the percentage of time the player was in each state in the selected date and range.

Clicking on the pink icon on each row on the report will give additional information.

Deployment Report

Deployment reports show which the media scheduled to play on players. The report shows both past and future scheduled media.

The following is shown in the deployment report:

Player ID
Info (media name)
Media tags
Creator
Start date of media deployment
End date of media deployment
Whether a deployment is scheduled for each day in the selected date and time range.

Unlike the other report types, Deployment reports are sent directly to the user’s email.

Creating reports

Click on the Generate Report + button.
Click on the type of report you would like to generate.
Select your date range.
Select your time range (this is not a mandatory field).
Select your players by clicking on player rows. Players can be found using search as well.
Click generate.

Proof of Play, IT, and Session reports will appear on the reports page. Click on a report to open it.

Deployment reports are sent directly to a user’s email.

Template Layer Restrictions

Administrators can disable the ability for certain users to make changes to templates. When a user is restricted from editing a layer in a template, they will not be able to make any changes to that layer.

To restrict a user from editing a template layer:

Click on the Add Restriction+ button.
Choose the template by clicking on it.
When clicked, the template row will expand. Click on the users you would like to restrict.
In the Layers section, choose the layers you would like to restrict.
Click Submit.

The restriction will appear on the page. Click on edit to make changes, and delete to delete the restriction.

Clients

An organization can have many different clients in iGotcha Signage V3. Clients are separate of instances of iGotcha Signage V3, and have their own players, media, playlists, etc.

Organizations can create as many clients as they’d like, and users can have access to different clients, as well as different roles under different clients.

To create a new client:

Click the Add Client+ button.
Name: Enter a name for the client.
Upload fallback media: Fallback media is media that will play instead of a blank screen automatically when there are no deployments. To upload fallback media, click on the field and select media from your current media list.
Client logo: Enter a logo for the client to be displayed on the client page, and on the top right of the CMS for the new client.
Import all media: Imports all media from the current client to the new client.
Select media: Users can select for specific media to be imported to the new client.
Click submit.
The new client will appear on the Clients tab of the admin page. Click the pencil icon to edit the client, and the trash symbol to delete the client.

Conditions

The Conditions tab allows users to create conditions based on data feeds. Conditions can be used to show media within playlists and to show layers within templates.

To create a condition:

Click the Add Condition +.
Condition name: Name your condition.
Logical operator: Choose whether the rules created as part of the condition need to be true for the condition to be met. There are four options:
All true: All condition rules must be true for the condition to be met.
Any Rules True: If any of the rules are true, the condition is met.
Any rules Not True: If any of the rules are not true, the condition is met.
All Rules Not True: All rules must not be true for the condition to be met.
Condition rules: Users can add multiple rules as part of the same condition. To add more than one rule, click the add rule button. Click on the trash icon to delete the rule.
Condition Type: Choose from Data feed, Always True, and Always false. Always true are generally used for testing.
Feed: Choose from a data feed that has been added to the Feeds section of iGotcha Signage V3.
Operator: Choose the logic for the condition rule. Options include:
Is empty: The condition rule is true if the selected field is empty.
Is greater than: The condition rule is true if the number in the operator value is greater than the number in the selected field.
Is less than:The condition rule is true if the number in the operator value is less than the number in the selected field.
Is equal:The condition rule is true if the number in the operator value is equal to the number in the selected field.
Contains: The condition rule is true if the text or number in the operator value field is identical to the text or number in the data field. For example, if a user enters BBQ in the operator value field, and the user selects title as the field for the condition rule, the condition rule will be true feed’s title contains BBQ.
Click submit to create your condition.

Software Releases

Software releases allow users to see new software releases for all player platforms.

OS Type: Select an OS type to see all software releases for it.
Active Software Releases: See all software releases installed on active players.
Show Experimental Releases: Shows all releases that were created for testing purposes.

Microsites

The microsites page shows all microsites that have been uploaded.
Microsites can be added here as well as in player advanced settings.

Timers

This section sets global timers for all players under a client.

Timers allow users to set the refresh frequency for various functionalities on the CMS.

Timer status: Sets the frequency in which player status refreshes on the players page. **
Timer screenshot: Sets the frequency of new screenshots on the players page.

Import/Export

This tab allows admins to import and export players via a Microsoft excel file.

Dashboard

The dashboard page shows various data and metrics on your player network and CMS usage.

This widget shows your username, role, and time and date of last login.

User name: Your name as it appears on your user profile.

Role: Indicates your role.
Last Login: Shows the date and time of your last login.

Last Actions

This widget displays the most recent actions performed by all users in your organization.

Description: Displays the last action as well as the user who performed the last action.

Date: Shows the date and time of the last action.

Media Metrics

This widget Shows how many of each media type have been uploaded to the CMS.

Top 5 Most Played

Title: Shows the name of the media.

Play Count Last Week: Shows the number of plays in the last week.

Content Deployed

Total # of media vs. Currently deployed: Shows how many media have been uploaded vs. how many have been deployed.

Content Mix

This widget shows the quantity of each media type uploaded to CMS.

Player Crash Count

This widget lists players that have experienced crashes in the last week.

Software Update Log

This widget shows the latest software releases that have been uploaded to the CMS.

Last Actions

This widget shows a log of last actions performed by users.

Top 5 Players Bandwidth Usage

Shows the 5 players that use the highest bandwidth use.

Player Reports

This widget displays a graph showing the number of players I each status.

Problem Players Detailed

This widget shows players in problem. The following information is displayed:

Player name
Player ID
Status
Player Status
Last Check: the last time the player was seen by the CMS.
CPU usage
Memory usage
Disk usage
Player temperature

Latest Screenshots

This widget shows a quick view of the latest screenshots

Player logs

This widget shows the latest logs from players.

iGotcha Signage Help Section

Help Section

Table of Contents

General Overview Video

Login page

Logging in through iGotcha Signage V3 login

Logging in using Google

Logging in using Office 365

Forgot password

Top bar

Players page

ADD PLAYER

SIMPLE VIEW

ADVANCED VIEW

MASONRY VIEW

MAP VIEW

RIGHT-HAND COLUMN

ADVANCED SETTINGS

General Info

Player Info

Tags

Notes

Monitor setup and Power Management

Channels

Emergency mode

Location Info

Reboot schedule

Timers

Logs

Events

Triggers

Media page

ADDING MEDIA

MEDIA FOLDERS

LINE VIEW

MASONRY VIEW (SIMPLE VIEW)

MASONRY VIEW (DETAILED VIEW)

QUICK ACTIONS (…) DROPDOWN

EDIT MEDIA MENU

RIGHT-HAND COLUMN

Playlists tab

DEPLOYMENTS TAB

Select Menu

SORT

Playlists page

MAIN PLAYLISTS PAGE

QUICK ACTIONS DROPDOWN

PLAYLIST MEDIA ROWS

PLAYLIST MEDIA QUICK ACTIONS DROPDOWN

EDIT MEDIA MENU

App store

CREATING AN APP INSTANCE

AVAILABLE APPS

Google Calendar

World Clock

Twitter

News

Weather

Google Slides

Digital Clock

RSS

Youtube Live News

Quotes

Google Alerts

Vimeo

Google Docs

Text Scroller

Animated Slideshow

QR Code

Photobook

Deployments

Making Deployments

PLAYERS

SCHEDULING

REVIEW

Feeds page

Adding a feed

Entries

Mappings

Template editor