We provide telephone and unlimited email support (Monday to Friday 9 am to 5 pm EST) and will always do everything possible to diagnose and resolve problems remotely. This ensures any delays and on-site repair costs are kept to a minimum.
There are three ways to reach the iGotcha support team; through our dedicated web form, email ticketing system, or by telephone. Once the issue has been diagnosed the task to resolve the issue is created and assigned to the appropriate individual in the support or development team. Our support team technicians provide progress updates to client representatives. All issues are tracked by support tickets from submission to resolution.