Mercedes-Benz
Customer Experience .
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Mercedes-Benz Canada is modernizing 64 dealerships nationwide to enhance the customer experience with innovative, high-tech spaces that reflect the brand’s luxury. In partnership with iGotcha Media, the company uses cutting-edge digital displays, with LG technology playing a pivotal role in transforming the Etobicoke and Montreal locations. The collaboration, part of a three-year agreement, sets a new standard for customer engagement and brand storytelling, offering superior image quality and reliability to create an immersive, premium atmosphere.
Our Process
To position itself ahead of the competition, Mercedes-Benz Canada sought to equip its dealerships with state-of-the-art video walls that would serve as dynamic communication tools for showcasing brand messages and offers. The goal was to create an inviting and modern space reflecting the brand’s luxurious identity while delivering impactful content.
iGotcha Media offered a robust, high-quality hardware solution carefully selected for its reliability and advanced features. We partnered with LG Electronics, known for its industry-leading digital signage solutions, to deliver the latest technology to meet Mercedes-Benz’s specific needs.
Our choice of LG video wall displays provides visual clarity, durability, and scalability. These displays are designed to create a seamless viewing experience, even in large, high-traffic spaces, ensuring that every detail of the brand’s messaging is conveyed with precision and style.
iGotcha Signage
Digital Signage
Technology Integration
Network Management
Our Solution
For this modernization project, we supplied LG’s cutting-edge digital signage technology, which includes:
LG 55VSM5J-H: A high-performance 55-inch display designed specifically for creating stunning video walls. The ultra-narrow bezel of the VSM5J series creates a near-seamless display experience, perfect for impactful branding and dynamic content.
LG 65UH5J-H: A 65-inch UHD display with exceptional clarity and colour precision, ideal for large spaces with vibrant visuals essential to engaging customers.
LG 32SM5J-B: A 32-inch display offering Full HD resolution, perfect for smaller spaces or dedicated areas where targeted content can be showcased.
The LG 55VSM5J-H displays were selected for their ability to create large, immersive video walls that capture attention while maintaining a sleek and professional appearance. The LG 65UH5J-H screens provide stunning colour accuracy and clarity, making them ideal for displaying Mercedes-Benz’s high-definition content.
These LG products stand out because of their unparalleled reliability and advanced technology. LG’s webOS platform simplifies content management, allowing for easy updates and content scheduling across multiple locations. This allows Mercedes-Benz Canada to update its messaging in real time, ensuring its dealerships remain aligned with ongoing promotions and corporate initiatives.
While the project is still in its early stages, with installations completed in Etobicoke and Montreal, Mercedes-Benz Canada’s head office has expressed satisfaction with the integration of LG’s digital signage solutions. They’ve noted how the LG video walls have transformed the dealership experience, offering an engaging, modern, and immersive way to connect with customers.
The LG displays have significantly elevated the dealerships’ aesthetic and functional aspects, providing a powerful visual tool for communication. Mercedes-Benz Canada appreciates the superior image quality and seamless integration, which have made their showrooms stand out from the competition.
Additional installations are scheduled for 2025, including Barrie, Peterborough, and Quebec locations. As the project expands, LG’s success with digital signage technology continues to support Mercedes-Benz Canada’s mission of providing an innovative, high-tech environment for its customers, reinforcing the brand’s luxury identity across the country.